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Frequently asked questions
Can you do just one shirt?
Absolutely. One shirt, one hoodie, you name it. Where we become a little restricted with this kind of order is two fold.
1/ Price. In the print industry, items generally get less expensive the more you order. So smaller runs will cost more. Our shop minimum is $50+tax.
2/ Decoration type. For anything under 12 pieces, graphics can only be added to a garment via heat press (DTF and HTV) or embroidery. Embroidery has a 4 piece minimum.
Can you engrave metal items?
Our laser engraver can handle metals that are coated such as Yeti mugs, powder coated items, etc. We also do have some restrictions on mugs which you can see below. We can also engrave wood, acrylic, lamicoids, glass, leather, ceramic, and other materials.
Can I provide my own garment or engravable item?
Yes, you sure can. But there's a catch.
Any apparel that is supplied to us gets a $3.50 surcharge per item.
For apparel and engraving, we understand you might have a special shirt or engravable item and you are welcome to bring it in, however, should anything happen to your item during the decoration process (engraving, screen printing, heat pressing, etc), we do not refund our service, warranty, or replace the item.
How long will my order take?
There is no way to say for sure. Once your deposit is paid, your order will go into the production queue. Depending where you fall in that queue, you may be looking at 48 hours - 3 weeks. Here is a general guide that tells you our average turnaround times:
Small apparel orders: 2 to 7 business days
Large apparel orders: 2 weeks
Embroidery: 2 weeks
Engraving: 1-2 days
Promotional items (pens, lanyards, water bottles, etc...): 2-4 weeks
Wraps: 2 weeks
Decals: 2-7 business days
Screenprinting: 2 weeks
Signs, banners, and other large print items: 2 weeks
Business cards, brochures, and other paper printing: 2 weeks
Websites: 2-3 weeks
Sublimation: 3-4 weeks
What kind of file does my logo need to be?
Overall, the best kind of file is a vector file. Vector means that it was created in vector-based software, is editable, and as it expands (For example on a large banner or sign), it never loses quality like raster images (.jpg, .png, etc. ). A vector file will end in .ai, .cdr, .svg, .eps, or PDF. But here's the catch. You can't just take a .jpg and change the name of the file to a vector suffix (.ai, .eps, etc...). The graphics must have been designed in a vector-based program like Adobe Illustrator.
Canva does have these options as well. They're not perfect and sometimes, they don't work at all. But if you are able to save your file as a PDF or .svg, we can try to use it.
What is your order process?
Send everything you have in an email to sarah@graphicallyhip.com. We want things like logo files (vector preferred), quantities, sizes, dimensions, decoration instructions (e.g. logo on left chest), and text/content.
Receive a quote and approve or deny.
Once quote is approved, you will be sent an invoice to pay a 50% deposit.
Once the deposit is paid, the design phase starts.
When your design is approved, your job will move to production.
You will receive an email with an invoice with the remaining balance owed.
When you are all paid up, you may pick up your order.
Can I provide you with AI graphics?
Sure, but just beware that most images taken from Chat GPT or other AI platforms aren't really usable beyond about 6" in size. If your file isn't usable, we can re-create it for you for a fee and give you a new vector copy of the logo so that you have it forever. Depending on the graphics, you could be paying $500+ to make it usable in the real world. AI images are better used as examples of what "flavour" or "style" you prefer.
Can I use images that I found online?
Hard no. Literally every image, text, and video on the internet is automatically given copyright status the instant the media is completed. We will not print any copyrighted, trademarked, or otherwise "stolen" graphics under any circumstances. Doing so is punishable by law and carries monetary penalties such as $20,000. Not only that, but it violates one of our company values: RESPECT. Someone originally created that piece of media. We have no right to steal it and profit from it and would not appreciate it if someone did that to us. Put yourself in our shoes. Please do not ask us to use anything you found online without express written consent from the original artist. We reserve the right to decline a job if we suspect the file doesn't belong to you.
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